Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Croft API and related services ("Service") provided by Baytree Software Technologies LLC ("Company", "we", "us", or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

1. Service Description

Croft is an email infrastructure API designed for AI agents and software applications. The Service allows you to:

• Create and manage email inboxes programmatically
• Send and receive emails via API
• Configure webhooks for real-time email notifications
• Use custom email domains
• Store email attachments

2. Account and API Keys

2.1 Registration

To use the Service, you must create an account and obtain API credentials. You agree to:

• Provide accurate and complete information
• Keep your API keys secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activity under your account

2.2 API Key Security

API keys provide full access to your account. You are responsible for:

• Keeping API keys confidential
• Not sharing API keys in public repositories or client-side code
• Rotating keys if you suspect compromise
• Revoking keys that are no longer needed

3. Acceptable Use

3.1 Permitted Uses

The Service is designed for:

• AI agents and automated systems sending legitimate emails
• Transactional email communications
• Business correspondence and notifications
• Customer support and communication workflows

3.2 Prohibited Uses

You may not use the Service to:

• Send spam, unsolicited bulk email, or phishing attempts
• Harvest email addresses or engage in email scraping
• Send malware, viruses, or harmful content
• Impersonate others or send fraudulent communications
• Violate any applicable laws or regulations (including CAN-SPAM, GDPR, CASL)
• Circumvent rate limits or abuse the Service
• Interfere with or disrupt the Service or other users
• Send emails to purchased or rented email lists
• Engage in any activity that damages our email sending reputation

3.3 Email Compliance

You are solely responsible for:

• Obtaining proper consent before sending emails
• Including required unsubscribe mechanisms where applicable
• Maintaining accurate sender information
• Complying with all applicable email regulations

4. Service Level

4.1 Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The Service is provided on a "best effort" basis without formal SLA commitments.

4.2 Maintenance

We may perform scheduled maintenance with reasonable advance notice when possible. Emergency maintenance may occur without notice.

4.3 Rate Limits

The Service enforces rate limits to ensure fair usage:

• 100 API requests per minute per API key
• 25 MB maximum email size
• 10 MB maximum attachment size
• 20 attachments maximum per email

We reserve the right to modify these limits.

5. Data Handling

5.1 Your Data

You retain ownership of all content you transmit through the Service ("Your Data"). By using the Service, you grant us a limited license to process Your Data as necessary to provide the Service.

5.2 Data Processing

We process Your Data using third-party services including:

• Amazon Web Services (AWS) for email delivery and storage
• Cloud infrastructure providers for hosting

5.3 Data Retention

• Email messages and metadata are retained until you delete them
• Deleted data may persist in backups for up to 30 days
• We may retain anonymized, aggregated data for analytics

See our Privacy Policy for complete details.

6. Fees and Payment

6.1 Pricing

Current pricing is available on our website. We may change pricing with 30 days notice.

6.2 Billing

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• You are responsible for all applicable taxes

6.3 Overages

Usage exceeding your plan limits may result in additional charges or service restrictions.

7. Intellectual Property

7.1 Our Property

The Service, including its design, features, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or branding.

7.2 Your Property

You retain all rights to Your Data. We claim no ownership over content you transmit through the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• The Service will be uninterrupted or error-free
• The Service will meet your specific requirements
• Emails sent through the Service will be delivered
• The Service will be secure from unauthorized access

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR ANY LOSS ARISING FROM EMAIL DELIVERY FAILURES, BOUNCES, OR DELAYS

10. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Content you transmit through the Service

11. Termination

11.1 By You

You may terminate your account at any time by contacting us. Upon termination, your access will be revoked and your data may be deleted.

11.2 By Us

We may suspend or terminate your access immediately if you:

• Violate these Terms
• Engage in prohibited activities
• Fail to pay applicable fees
• Damage our email sending reputation

11.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• We may delete Your Data after a reasonable retention period
• Provisions that should survive termination will remain in effect

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

13. General Provisions

13.1 Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service.

13.4 Severability

If any provision is found unenforceable, the remaining provisions will continue in effect.

13.5 No Waiver

Our failure to enforce any right does not constitute a waiver of that right.

14. Contact

For questions about these Terms, contact us at:

Email: [email protected]